About BRAME:
Brame, a dynamic MarTech startup headquartered in Switzerland, is seeking a talented Customer Support Specialist to join our team in Novi Sad. We are dedicated to revolutionizing the world of gamification marketing and helping businesses across industries enhance their customer journey with interactive and cutting-edge experiences.
With our Playable Ad Network, we are setting new standards in the field of online display advertising. The gamified banners achieve above-average values in all relevant KPIs. The complex technology requires special care and expertise in planning, implementation, and delivery.
With our Playable Ad Network, we are setting new standards in the field of online display advertising. The gamified banners achieve above-average values in all relevant KPIs. The complex technology requires special care and expertise in planning, implementation, and delivery.
Your mission:
- Act as a reliable expert for our customers, delivering fast and friendly support through email and occasional video calls.
- Dive deep into product issues, troubleshooting effectively, and escalating when necessary
- Maintain internal documentation and propose changes to customer-facing documentation
- Collaborate with Product, Engineering, and other teams to report bugs and suggest improvements
- Continuously look for ways to improve efficiency, reduce response times, and increase the overall quality
- Actively participate in improving support workflows: help identify bottlenecks, suggest, test and implement automations, and contribute to building a scalable support infrastructure
What you bring with you:
- 2+ years of hands-on experience in customer support, preferably in a SaaS environment
- Strong communication skills – you're clear, concise, empathetic, and confident in both written and verbal English
- Proficient with tools such as Intercom, Jira, and Confluence
- Solid understanding of key support KPIs
- A problem-solving mindset: you're comfortable navigating complex issues, technical troubleshooting, and prioritizing customer impact
- Comfortable collaborating cross-functionally with Customer Success Managers, Professional Services, Product, and Engineering teams
- Basic debugging skills
What Will Be Considered a Plus:
- Additional language - German
- Familiarity with automations in support and ticket prioritization workflows
- Understanding API integrations
- Basics of authentication, authorization, GDPR
What awaits you at Brame:
As a team, we believe in fostering a warm and friendly work environment while pushing the boundaries of what’s possible in gamification marketing. At Brame, every employee has the entrepreneurial freedom to make a difference and is highly encouraged to take ownership and come up with new ideas and innovative approaches.
If you feel like you meet our requirements and want to become a GAME CHANGER in one of the fastest-growing companies in the gamification space, send us your CV and we’ll get in touch as soon as possible!
- Flexible working hours
- A hybrid approach to working space
- Premium private health insurance
- Fully covered FitPass membership
- Educational resources and support in your personal development interests
- Ability to influence the future development of Brame’s software by introducing new solutions and technologies
- Team-building activities
- Referral bonus system
- Bonus system
- An amazing team to work with
- 22 days of annual leave
If you feel like you meet our requirements and want to become a GAME CHANGER in one of the fastest-growing companies in the gamification space, send us your CV and we’ll get in touch as soon as possible!